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Kia heads US J.D. Power Initial Quality Survey


Kia has topped the J.D. Power Initial Quality Survey in the United States for a second time with the least number of problems per (PP) 100 vehicles experienced during the first 90 days of ownership.

With an industry average of 97 PP100 vehicles, the Korean auto giant came out ahead with 72 PP100 followed by sister brand Hyundai's Genesis luxury division  (77 PP100), Porsche (78 PP100), Ford (86 PP100), Ram (86 PP100), BMW (88 PP100), Chevrolet (88 PP100), Hyundai (88 PP100), Lincoln (92 PP100) and Nissan (93 PP100).

Aside from the Forte (Cerato), Soul, Sorento, Cadenza, and Niro hybrid coming out tops in their respective segments, other winners include the Chevrolet Silverado 1500 and Silverado HD, Chevrolet Sonic, GMC Terrain, BMW 2-series, 4-series and X6, Mini Cooper, Chrysler Pacifica, Ford Expedition, Ford Mustang, Infiniti QX80, Lexus GS, Mercedes-Benz GLA, Nissan Frontier (Navara), Porsche 911 and Macan, and the Toyota Camry.

"Automotive manufacturers are responding to consumer feedback and producing vehicles of the highest quality. The industry has improved significantly in each of the past three years. Today’s vehicles have more things that could go wrong but fewer things that actually do go wrong," J.D. Power Global Automotive Vice President, Dave Sargent, said.

The survey also noted a significant improved compared to 2016 with a record eight percent improvement in customer satisfaction, and 27 of the 33 brands surveyed bettering their overall quality. Highlighted problem areas are driver assistance system such as Adaptive Cruise Control, Lane Departure Warning, Blind Spot Warning and Collision Avoidance Alert, as well as certain infotainment display system.

Out of the worst performing marques, Fiat come in last with 163 PP100 in front of Jaguar (148 PP100), Volvo (134 PP100), Mitsubishi (131 PP100), Land Rover (131 PP100), Mazda (125 PP100), Audi (115 PP100), Subaru (113 PP100), Jeep (107 PP100) and Infiniti (107 PP100).


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