If we were to ask you about the details of your current service plan or motor plan, would you know? Do you even know what it entails? A recent independent survey conducted by TNS Qualitative revealed 85% of South African customers only rated their detailed understanding of their plans as 2/10, with half of respondents unsure of what plans they were actually on.
Nissan South Africa has thus taken the confusion out of complicated motoring plans by launching Nissan Assured – one of the clearest and most comprehensive service, warranty and dealer improvement programmes in the country.
Nissan Assured not only offers 6 years complete peace of mind with one of the best warranty and service plans on the market but also a more straightforward easy to understand approach, backed by the commitment from Nissan South Africa and its entire dealer network.
“Nissan Assured is our answer to customer’s vehicle ownership, service and repair needs,” says Xavier Gobille, Managing Director of Sales, Marketing and Aftersales. “It is a product of many hours spent listening to what our customers enjoy about owning a Nissan and their suggestions to further improve their ownership experience to create a new benchmark in customer care.”
Using the customer feedback and market research, Nissan South Africa has developed a mechanical warranty and customer care programme that is unmatched in South Africa and includes a standard warranty and service plan across a large number of its vehicles.
The warranty covers all major mechanical components and service or repair work done at an approved Nissan dealership, using genuine Nissan parts. Standard warranty exclusions on wear-and-tear parts such as shock absorbers, brake pads and linings and the clutch only apply after 3-years or when the first 100 000 km of the warranty has expired.
In addition to guaranteeing the mechanical integrity of every Nissan, the Nissan Assured warranty also includes a range of roadside assistance benefits. These benefits include a 24-hour roadside and towing assistance, including posting security to your location while you wait for assistance. It also includes support if you find yourself stuck with a flat battery, without fuel or even if you lock your keys in your car.
Nissan’s comprehensive service plan of 3 years or 90 000 km was designed to work in conjunction with the vehicle warranty. Nissan customers can expect the free service replacement of oils and filters, spark plugs, brake fluid and engine coolant. On specific models, items such as the timing belt, differential oil, transmission fluid and transfer fluid are also covered, as are all labour charges for the servicing and replacement of these parts.
Nissan Assured not only includes a free service plan and 6-year warranty, but also forms the core of a new customer service programme that has been implemented across its dealer network.
The customer service programme is designed to provide a fuss-free ownership experience and it includes making vehicle ownership as easy as possible to understand, being available to Nissan drivers at all times and offering the best possible experience when customers book their Nissan for a service or repairs.
“Our customers truly value the personal attention they receive at their dealer and we wanted to amplify that. At the core of our Nissan Assured programme are well-trained sales and service staff who are committed to resolving any problem and who are on hand to explain any part of your vehicle ownership in detail, including the new warranty and service plan. The team will even inform you of small details, such as when your licence disk expires,” says Gobille.
Nissan Assured is available immediately with a wide range of Nissan passenger, crossover, performance and light commercial vehicles, and customers who have recently purchased a Nissan will have the option of upgrading their warranty and service plan at a nominal cost.